IDS Ltd

Automation - Service and Support

Service and support is as important to a laboratory as the results they deliver.

IDS understands this and has a service infrastructure in place to deliver peace of mind to your lab. With a help-line and nextday on-site assistance, IDS is always on-hand to support you every step of the way.

Technical Support

The specialists in our technical support department are available to advise and support you if you have any questions concerning the application and functionality of the system. These services include:

• A personal contact to assist you through the technical support process.
• Fast and competent assistance to your questions.
• Frontline telephone support for all hardware/software configuration queries.
• Remote dial-in to rapidly assist in system diagnostics.
• Application training.

Field Service

With a global network of field engineers, there is always someone on hand to visit and assist you in your laboratory. With customised service contracts to suit every clients needs, you can be sure of:

• Next day, on-site assistance.
• Support and on-site advice for optimal use of the system.
• Preventative maintenance to ensure the on-going reporting of results.